Autopilot OS / Meet the workforce / Mack

Mack, the maintenance agent

MEET MACK / THE MAINTENANCE AGENT

Repairs moving. Without the chasing.

Mack triages issues around the clock, reviews renter photos, and dispatches a local vendor—without the owner making a call.

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Four steps. Maintenance kept moving.

1. Maintenance triage
2. Vendor dispatch
3. Work tracking
4. Post-repair sign-off

A maintenance issue shouldn’t turn into a chain of missed calls, forwarded photos, and unanswered questions.

Mack triages issues 24/7 and diagnoses problems from the photos a renter sends, helping turn a report into a clear next step.

He dispatches a local vendor to fix the problem, so repairs get moving without the owner having to make a call. Less coordination. More peace of mind.

From the first photo to the right vendor.

Renter reports, photo-based diagnosis, and local vendor dispatch come together in one maintenance workflow.

24/7 issue intake

Renter issues can be triaged at any time of day.

Photo-based diagnosis

Mack reviews the photos a renter sends to understand the problem.

Local vendor dispatch

The repair is routed to a local vendor who can help.

Less owner coordination

Repairs get moving without the owner making a call.

Put Mack on your maintenance team.

Join the waitlist